Using Mosaic - Signing Up and Getting Started

What platforms is Mosaic available on?

Mosaic is currently available on iOS, Apple TV, Android, and web.

The Mosaic series will premiere on Monday, January 22 at 8pm EST on HBO Go and HBO Now. There will be 6 episodes airing across 5 subsequent nights, ending with the two-part finale on Friday, January 26 at 8pm EST.

How do I create a Mosaic account?

Mosaic is a mobile app that you can download from the Apple App Store on your iOS phones and tablets as well as your Apple TV. You can also enjoy Mosaic on your computer or laptop by going to watchmosaic.com.

Note: Mosaic is only available for download on 4th and 5th generation Apple TVs. Mosaic will not be available on older generation Apple TVs. However, you can still enjoy Mosaic if you have an older Apple TV by downloading it onto another supported iOS device, or using the AirPlay mirroring option from a supported iOS device.

To create a Mosaic account on iPhone and iPad:

  1. Download the Mosaic app for iOS from the App Store
  2. Once the app is installed, tap the Mosaic icon on your device's home screen to open it.
  3. Tap Create an Account, then enter a password and tap Sign Up. You can also tap Sign Up with Facebook to sign up with your Facebook account. If you register with Facebook, you'll be prompted to log into your Facebook account if you're currently logged out.

If you sign up with email, make sure you enter your email address correctly and choose an email address that only you can access.

If you log out and forget your password, you'll need to be able to access your email to get back into your Mosaic account.

To create a Mosaic account on Android:

  1. Download the Mosaic app from the Google Play Store.
  2. Once the app is installed, tap the Mosaic icon on your device's home screen to open it.
  3. Tap Create an Account, then enter a password and tap Sign Up. You can also tap Sign Up with Facebook to sign up with your Facebook account. If you register with Facebook, you'll be prompted to log into your Facebook account if you're currently logged out.

To create a Mosaic account on Apple TV:

  1. Download the Mosaic app from the Apple TV app store (4th and 5th Generations don't support the app store)
  2. Once the app is installed, click on the Mosaic icon on your device's home screen' to open it.
  3. Click on either Login with Email or Log In with Facebook.
  4. If logging in via email, enter a valid email address and create a password. Click on the Create an Account button.

Log in using your Facebook account:

  1. Click on Login with Facebook button from the Title Screen.
  2. A login code will display. Follow the instructions on this screen and type in the code. You will need to use another device that is connected to the internet.

To create a Mosaic account on web:

  1. Go to watchmosaic.com
  2. Enter an email address and password to sign up. You can also tap Sign Up with Facebook to sign up with your Facebook account. If you register with Facebook, you'll be prompted to log into your Facebook account if you're currently logged out.

Why must I be 18 years or older?

Mosaic contains mature content that is only suitable for those 18 and over.

I received an email that created a new Mosaic account, but I didn't sign up for a new Mosaic account.

Please email support@podop.com and we will investigate and help resolve the issue.