Troubleshooting and Login Help - Known Issues

Known Issues

There are no known issues at this time. Learn more about what you can do if you're experiencing an issue.

If you are experiencing a problem that isn't covered in our Known Issues list, please follow the troubleshooting steps below.

Restart your phone or tablet

Always try restarting your phone or tablet first if you're having trouble with Mosaic.

Check the Internet connection

If restarting your device doesn't help, please try using Mosaic both on Wi-Fi and on your cellular data connection to see if the problem is due to a weak Wi-Fi or cellular data connection.

Uninstall and reinstall

If restarting your device and checking your connection doesn't help, try deleting and reinstalling Mosaic:

iPhone and iPad:

  1. From the Home screen, tap and hold the Mosaic app icon until it shakes.
  2. Tap X on the app to delete it. Your viewing history/account profile info will be saved.
  3. Go to the App Store, reinstall Mosaic and then log in with your username and password.

If these steps didn't help resolve your issue, learn how to report a bug so we can investigate.